Two things to note: 1) Joyce and I will be at conference Monday and Tuesday (18th and 19th) so KCC will be closed. There will be no in-home or business on-site service. If you are a Remote Technical Support customer and have an emergency, please call 772-408-4425 and leave a message. We will get back to you as soon as possible. If you are a Remote Technical Support PLUS customer and have an emergency, please call the special number and leave a message. We’ll get back to you even sooner! 2) Please click on the video below: