I love helping people with their computer problems. There’s a sense of accomplishment when I can get a computer working again or steer my customer in the right direction. The feeling I get after I’ve solved a person’s computer issue outweighs the stress of being an entrepreneur.

Still, there are times during Remote Technical Support (www.4kcc.com/rts) when, if you were in the shop with me, you’d hear me growling. So, today, I thought I share a couple of what I lovingly call my “Pet Peeves.”

Email Search  This just happened again yesterday. Someone logs into RTS because they have an issue with an email. Our response is “Please show us the email.” For the next 5 minutes, the customer scrolls up and down their emails trying to find the email in question. After what seems an eternity, they finally tell us they can’t find it. Grrrrrr Here’s our suggestion: if you have a questionable email, we’re more than happy to evaluate it for you. However, if you can’t log in when you receive it (we’re closed, etc.), create a special folder (maybe call it “KCC”) and place the email in that folder. When you finally do get to us, you can just click on the folder and there it will be. No scrolling, no wasting of time!

Chat Correction of Spelling Keeping in mind that I was an English major, nothing drives me crazier than poor grammar and poor spelling. However, when we are in a chat together, please don’t take the time to correct spelling if the meaning is evident. Remember, Joyce or Kari or myself could each be working on nine other computers while we’re working on yours. Having to sit and wait for you to correct spelling in a chat window just isn’t on our agenda. Let me give you an example: on my smartphone, when I type “you” it almost always corrects it to “your.” I can’t tell you how that aggravates me. However, if I send the message, I know the person will understand that I meant “you” without me having to correct it. Same thing in chat with us. Please… don’t take the time to correct spelling in chat with us if the meaning is understood.

Browser Knowledge I know for a lot of our customers, computers don’t come easy. Many of our customers grew up with typewriters, carbon paper and Wite-Out. I get that, really, I do. After all, I’m from the same generation. However, since you almost can’t survive in today’s world without a computing device, there are some basic things you should know. People will log into Remote and tell us they can’t get into the Internet. We’ll ask, “Which browser do you use?” They will often respond with things like “Yahoo” or “Bellsouth.” Again, we’re growling on our end. I’ve tackled this issue a million times but if you’re still not sure what a browser is, please read my blog post from October 12, 2018. Just click HERE.

I just want to reiterate: I love helping people with their computing problems – pet peeves notwithstanding!