In the techie world, we love acronyms. We have a million of them! One of the newest ones is IoT which stands for Internet of Things! Equipment falling into the IoT category include those devices that allow us to control things in our homes or work areas from the outside. Example: from my phone, from …
Category: Training
Weird Windows?
We've had a number of customers log into our remote service (www.4kcc.com/rts) because they have some weird windows at the top of their browser. They look like this: What are those little windows at the top of the browser page? Those are preview windows found in Microsoft Edge. Of course, if you are using any …
Address Book Thief!
STOLEN In the past few days, I received emails from one of my relatives and one of my friends in which there was an invitation to click on a link. The only thing was that, although the emails had the person's name, the return email address was an address that ended in .jp - the …
Fake Scam Pages – Turn Off Alternative
In our last post, I explained why your anti-virus doesn't block the fake scam pages which can appear on your computing device. I also mentioned that one of the ways of getting rid of those pages is by turning your computing device off. (Hold the physical button that you use to start your device in …
Anti-virus Not Working?
It's been about 2 years since I first published a video warning people about the fake webpages and pop-ups that can appear on your computing devices. (You can watch the video farther down in this post.) Still, every week we receive at least one phone call or one person logs into our Remote Technical Support …
To Skype Or Not To Skype!
Free Webinar You've seen Skype used on television shows and on news broadcast. Perhaps you've even used Skype yourself. Regardless, there are new features and changes in the Skype program. In our free, 30-minute webinar, we're going to explore how to use the newest version of Skype. The webinar is this Friday, September 21, 2018 …
Subscribe?
In my last blog post, I talked about YouTube Premium. Today, I want to explain the process of subscribing to a YouTube Channel. As I mentioned in the previous post, if you go to YouTube and search 4KCC (notice all capital letters) our channel will come up, usually at the very top of the search …
Flash In Firefox
If you visit a website in Mozilla Firefox and there’s a message that you need the latest Adobe Flash, you need to check it. Adobe Flash is not built into Firefox so it's possible it is actually an old version. To check your Adobe Flash installation for Firefox, visit the test page by clicking the …
Flash In Microsoft Edge
If you visit a website in Microsoft Edge and there’s a message that you need the latest Adobe Flash, you can assume that’s a mistake if your Windows Updates are current. Since Adobe Flash is built into Microsoft Edge and can’t be updated separately, what the webpage is really telling you is that Adobe Flash …
Flash In Google Chrome
If you visit a website in Google Chrome and there's a message that you need the latest Adobe Flash, you can assume that's a mistake if your Google Chrome browser is up-to-date. Since Adobe Flash is built into Google Chrome and can't be updated separately, what the webpage is really telling you is that Adobe …
I Can Do That?
Our next free, 30-minute webinar will be on Thursday, September 13, 2018 at 2:00 p.m. The title of the webinar is "I Didn't Know You Could Do That?" We'll be looking at five different things you can do in the computing world that might be unknown to you! Be sure to join us for this …
Privacy In Search?
In yesterday's webinar, "Search Like A Pro," I indicated that I would share which search engine I recommend. (If you missed the webinar, it's at the end of this post. You can watch it now!) Google Search is, by far, the most popular search engine. Microsoft's Bing Search sometimes gets put down by some Internet …
Copy Won’t Work?
Have you ever tried to copy something from a document or web page and not been able to do it? Normally, if you highlight some text, you can either right-click and choose COPY or you can go to a menu and find COPY under the EDIT drop-down. Sometimes, though, copying doesn't work that way. Still, …
Our New Remote Software
Webinar - 8-29-2018 If you're a Remote Technical Support customer and you missed our webinar which shows all the ins and outs of our new Remote software, you can view the recording from our YouTube channel. Just click below! https://youtu.be/AZpywBJtqbA
Search Like A Pro – Webinar
The Internet is a wealth of information but getting to what you want/need can sometimes be frustrating! We have a solution for you. Join us on Wednesday, September 5, 2018 at 1:00 p.m. We'll be conducting a free, 30-minute webinar and we'll be sharing lots of secrets for fast, efficient searching. We'll have you gathering …
Printer Queues
This is the third blog post in a row about printers, so that gives you an idea of how many times our customers have issues around printing. Today, I want to talk about printer queues. For home users, the way a printer normally works is that you send something to the printer to print. After …
Ink Cartridge Troubles
For me, even after all these years in the computer business, I find printers to be the most fascinating of all the computer peripherals. It's just amazing what they can do! We are fortunate here at KCC when it comes to printers. We have three Xerox printers - one uses solid ink and the other …
Free Webinar
Free Webinar! If you're a Remote Technical Support (RTS) customer or you're thinking about becoming one (and you should!), this free, 30-minute webinar will explain all the ins and outs of our new Remote software. We've switched to a company called Bomgar. They are the Cadillac of the industry and, although our leasing costs …